Only to repeat above:
1) List all rates like Orbitz. This is a great feature and I can book much faster on Orbitz. I only do it when I dont get a bonus from SPG
2) Confirmed upgrade to Suite Coupons for Plats. This would be for when I travel with my wife and child. I would want a suite at that time.
3) 50% off Rack Rate and 50% off award stay. The 50% off last year for plats was great! We stayed at some great hotels and not so great hotels and were able to spend 50% less points. I would do this again in a heartbeat.
4) Free Internet. Remove all the billing software, get a cheap t1/dsl line and make me happy. Or at least put free wireless out in the Bar/Lounge area. That way, you would force me down when I am on off time, buy drinks and eat.
5) I dont use Hotel Room phones anymore as I have a cell phone but would like the option to dial 800 numbers at no charge.
6) Hotel Staff which tells the truth
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Christian