Originally Posted by
2stepsahead
the first guy on the phone told me it depends on the carrier
That is generally correct, so be aware of it when you make your future bookings! There are carriers in Star Alliance where you will not get the exec. bonus. Even if you book an LH ticket, but if you end up flying on a TG or SA flight, you will only get the miles, not the bonus.
(But in your case you seem to have selected a "bonusable" carrier, otherwise you would not have gotten the bonus on 22.02.. There must be a process problem at MM).