Originally Posted by
Awtas
Why CO is looking again for the award seats? Shouldn't they be looking for any seats in the cabin that was originally booked?
Because travel is on another airline and on award tickets booked on another airline than the program you are using, generally award space is required after a schedule change.
As the other airline is UA, the merger should negate the above but systems are not there yet.
OP, I hope you can get someone at CO who will make things right for you!