FlyerTalk Forums - View Single Post - Rant/request for help... I am irrationally but genuinely FURIOUS at Continental
Old Mar 5, 2011, 1:32 pm
  #10  
jm0754
 
Join Date: Jul 2002
Location: Palm Beach/Hungary 3.9MM AA EXP, UA GOLD 1MM, DL PLT, MARR LIFE PLT
Posts: 238
Hmmm... Yes you got a bad deal but you did not take control of things when they called you.

This industry prides itself on screwing its customers again and again. Marketing departments call the changes enhancements, I call it the shaft. Bearing in mind this attitude pisses off many people who call the airline, try being extremely polite not rude and propose your own options. Expertflyer.com is a great resource for available seats.

If one agent turns you down, call back, but be nice.
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