FlyerTalk Forums - View Single Post - Phone fee when you can't book online?

Mar 1, 2011, 3:06 pm

#10

brp

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Quote:

Originally Posted by Efrem

I complained both times. One time I got a bunch of miles for my trouble. The other time I got a fairly self-serving letter from an address that didn't take replies. It said in effect that the tickets we can't book on line are the complicated ones, so we deserve to be charged for taking up phone reps' time. I was p¡ssed, but let it go.

Quote:

Originally Posted by kebosabi

I'd say I have to disagree with that logic. If the technology isn't available, sure, but lots of airlines allow award bookings on its partners.

I think the real answer is:

"We are working (slowly) on implementing the technology. The $20 phone fees you're all paying are what we use to pay the developers. The more you book, and pay these fees, the faster we will have this technology in place."

Cheers.