Originally Posted by
Allvest
Ok i promise this is my last post today on this subject.
Senators card entitles holder to preferential checkin at first or business counters. That obviously overrides the booking class on the ticket.
http://www.miles-and-more.com/online...en&cid=1000390
So, again, op was shafted. I have no doubt op will get compensated, given an apology and be a happy passenger soon again. That is IF he indeed showed up at the counter in advance of the lh 90 minute business/privilege cutoff.
I doubt, that I'll get anything from LH. Not even a SINCERE apology. I mean, how is it POSSIBLE to answer to my fully detail complain in the manner, that when you are reading it, it is not sure who owes WHOM the apology???
THEY are "sorry", that I FELT disappointed! Think about it! They are actually NOT sorry, for what is happened to us, they are "sorry", that we FELT something!!!
Then, considering my frustration with this experience! AND they are "aware" how unpleasant the recent situation at the airport Caracas must have been for me
And then... "they hope"....
I am bowing to the GENIUS person/persons/team of such professional speech writers and PR specialists, who thought Lufthansa such a great job! Hats off! ^