Originally Posted by
DLFan2
A little more detail would help...
Why did she lose her seat? Equipment change? What did they tell her?
Did she have a seat in F for the first leg?
She was in F on the first segment. Refuses to tell her why the seats are gone.
Originally Posted by
GBadger
What's the situation? Change in equipment? Did she miss her flight? Why is she being downgraded?
Didn't miss the flight - showed up 45 minutes prior to and asked why the downgrade and they refused to say.
No aircraft sub - still a 757.
Originally Posted by
GBadger
Did she have a confirmed, assigned seat in F for the second segment (the one I'm assuming she's being downgraded from)? If not, any chance the flight was oversold? Or any chance that you purchased a combined itinerary that didn't include F for this leg?
Confirmed seats in F. Row 2 and 3 on the e-mails.
Red coat told her to get on the flight or else. Handed her 5x$100 vouchers and told her nothing he could do.
No apology - no I'm sorry - no nothing. I heard the entire conversation he had with her on the phone.
RRRRRRRRRRRRRRRRRRRRRRRRRR