Mr feeona123 stays here regulary and I have stayed a couple of times.
Last year they were giving him wine and chocolates as a HH member - this stopped in about September and haven't reappeared this year.
I think their policy is to upgrade to deluxe rooms only - once he booked a deluxe hoping to get a suite but nothing!
One time his room door wouldn't lock and then they upgraded him to one of the top suites for this reason - he was very impressed.