Anytime a member encounters an attitude problem or poor service from a staff-member or if the stay itself is below standards, it should be reported to Hotel Customer Service as a guest complaint issue.
You can contact them by calling 1-800-328-6242 if you are in the U.S. or Canada. Outside this area, call the Customer Contact Center closest to you (the number is on the reverse of your card) and ask to be transferred to them. You may also send an e-mail to Hotel Customer Service by accessing whichever branded web site is appropriate and clicking on 'Contact Us' or sending it directly to
[email protected].
Please give as many details as possible as well as a way for them to contact you. Letters may be either mailed or faxed to the following address or fax numbers:
Starwood Hotel Customer Service
Post Office Box 141609
Austin, Texas 78714-1609
Fax numbers: 512-835-9374 or 512-835-4417
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]
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