tasnam

I have been trying to get EWR-POP 12/09 (EDIT - Sorry wrong date listed) r/t 12/16 reward. Website shows nothing available.

Called and they say "our screen shows easypass; nothing on yours??" I said no that's why i called. They cliamed they would "look into it."

I am already booked on a PAID seat and when I choose my seats I was the 12th passenger on the WHOLE plane.

SO I called because something didn't seem right.

Still has not been fixed on their website 48hrs later.


Edited, but problem is the same regardless.
Any suggestions?


Thanks