Hi all,

I've been reading through the certificates of insurance for the coverage that comes with my MasterCard. For the flight delay insurance, one requirement is that I forward to the insurer a "written statement from the airline confirming and detailing the delay." How would one obtain such a statement? Have you had success in getting such a statement in circumstances where you had to file a claim? Did you get it after the fact from the airline's corporate office or from an airline employee at the airport at the time of the delay?

Thanks!