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Thread: IC Kuala Lumpur (Master Thread)
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Old Feb 8, 2011, 9:21 am
  #8  
Chinatrvl
 
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, 1865 Voyager, Bonvoy Titanium, FB LP, LH SEN.
Posts: 3,104
Originally Posted by Wan1dap
I received this response to an enquiry about RA upgrades:

"Warmest greetings from InterContinental Kuala Lumpur!

First of all, I would like to thank you for considering our hotel for your stay in Kuala Lumpur.

We recognize all the Ambassador benefit in our hotel, however all hotels have their own upgrade guideline. In our hotel, we are glad to upgrade Royal Ambassador to Club Room (Room upgrade only without Club floor benefit) regardless you book a Deluxe or Premier room.

Please do not hesitate to contact me if you have further enquiries.

Thank you.

Best Regards,
Chin Yoon Li
Guest Relations Manager"

Not sure what the difference is between a Club Room and a Deluxe or Premier Room. Whatever, there's no Club access.
That policy is clearly against T&Cs and the service center's directive that a club room upgrade has to include club access. Hotels cannot "have their own upgrade guidline".

That said, I'd politely tell Mr. Li this and escalate to the service center if they don't offer better (i.e. in line with T&Cs). Eventually, this is a new IC so they may still have some issues.
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