Originally Posted by
correction
It's not out of the goodness of their own heart.... The vast majority of people who've paid for premium exit row seating have disputed the charge with their credit card company. This is a way for Continental to prove you were actually in the seat.
There is no goodwill.

Where does that statement come from? You're saying the majority of people are upgrading to premium seating and then disputing the charge for that premium seating with their CC company? What is the justification for such chargebacks?