Sheraton Gateway Toronto - recent stay (Platinum)
My experience during a two day stay in late September.
Overall grade: B+
Type of rate paid:
"best rate" without restrictions
Platinum recognition:
Upgrade to a somewhat larger room
No club-level, but club-level lounge access.
Telephone access charges waived.
Platinum ammenity:
none offered
Glitches:
First evening: indifferent service at the Swiss Cafe (server did not show for 30
minutes after first dropping the drinks).
We had the dinner buffet, which was not
maintained during our dinner and featured
many empty bowls and food warmers.
Cudos:
Restaurant manager resolved our bad experience on the second night by offering a substantial discount on our check. Service and buffet maintenance on the second night were outstanding.
Noise insulation is perfect. Even though the property is acutally within the airport, no airplane noise could be heard at all. Very friendly and professional staff (except for that one server).
Summary:
A good-sized room with average decor and ammenities. Glitches and lack of Platinum Ammenity tarnished the experience a bit. Overall, I was quite satisfied and would recomend the property. This property is your best choice if you arrive on American or other carriers that go to terminal 3 in YTO, since you can actually walk from your flight to your room in five minutes. Overall: B+