Originally Posted by
correction
It's not out of the goodness of their own heart.... The vast majority of people who've paid for premium exit row seating have disputed the charge with their credit card company. This is a way for Continental to prove you were actually in the seat.
There is no goodwill.
Is there some data out there to back this up, or is it merely anecdotal? I'm sure CO can show the charge was made on line to back up the charge.