http://www.anac.gov.br/imprensa/Aero...m_13,2_milhoes.
Google translate:
Airports had 13.2 million domestic arrivals and departures in December
Measures adopted by year-end sector showed good results
Brasília, January 21, 2011 - In December 2010, the Brazilian airport received 13.2 million arrivals and departures of domestic flights, two million more than in 2009. Even with the significant growth of passenger traffic, the percentage of delays over 30 minutes remained at the same levels of recent years, around 20%, as well as cancellations, about 5%. Since domestic flights to take off with more than 1 hour delay was 7.89% in December. The measures for the airline industry at the end of the year were coordinated by the National Civil Aviation Agency (ANAC), together with the six major Brazilian airlines - TAM Group (which includes the Pantanal), Gol / Varig, Blue, Webjet, Avianca Trip and - in addition to Infraero, Federal Police, Department of Air Space Control (Decea) and IRS.
According to the audit conducted by the FAA at 11 airports in all regions where there was the operation's end, the contingency plans submitted by the airlines were followed, with the use of aircraft for the rearrangement of booking passengers, the occupation of all positions of check-in at peak hours, among other actions. In cases of delays, cancellations and breach where there was failure of assistance due to the passenger (in accordance with Resolution No. 141 of the FAA) or any regulation of civil aviation, the airlines were fined.
Until today's date, 329 were confirmed violation reports by inspection teams from FAA, which represents an estimated £ 2.3 million. Of these, 248 records were for companies, TAM and Gol Webjet. Companies Blue, Avianca and Trip had no irregularity found so far. Among foreign companies, 81 were confirmed violation reports for Aeromexico (72), American Airlines (3), Air France (2), KLM (2), TAP (1) and Taka (1). The numbers may still increase as all manifestations of passengers recorded in the FAA are also being evaluated and could generate fines for airlines.
During the operation - December 17, 2010 until January 7, 2011 - 3000 the recorded complaints against the six largest airlines throughout Brazil, which represents 0.02% of the movement of passengers carried on domestic flights in December. Avianca was the airline with the lowest number of passenger complaints and also the most efficient in punctuality and regularity.
Starting this month, also will publish on the Internet the statements made by passengers by airline and by subject. The manifestations include complaints and requests for information from the Agency's customer service channels (0800 725 4445 and
www.anac.gov.br / faleanac ). The balance from January to December 2010 are published below and the data is updated monthly.