Writing this from the LAS President's Club. Just had the pleasure of meeting Capt. Denny Flanagan. He is scheduled to pilot our UA flight from LAS-DEN except for the fact that it just went into a 3 hour mechanical due to some part needing to be flown in from SFO. This gentleman is the epitome of professionalism. Handed everyone his business cards, constant updates about the flight status and where our part was, and even went as far as to buy 200 apples/bananas/oranges from one of the concession stands in the airport with his own money. Saw the vendor deliver him his receipt and credit card back - (do hope United reiumburses him for this!)
Absolutely amazing. My first experience, and I hope to have many more!