Tell the truth please.
The Call Center isn't/wasn't shut down due to weather. They had too many calls to the Center and couldn't handle the volume.
Umm, the TRUTH is that for SEVERAL DAYS, non-elites were not able to reach the call center. That's not "could not handle", in that some people could get through if they tried enough (that was true of the Elite line...). So the truth is that without elite status, a customer would not have been able to be re-accomodated for almost a week. Sorry
sfogate .