Originally Posted by
chellenyc
Hi everyone,
I've seen a few posts asking about the response time from Customer Relations and I just wanted to interject that yes, we have an insane volume right now and yes, it is taking much longer than normal to respond. Ironically a lot of the volume is follow-ups and dupes from claims already submitted so it's kind of a catch-22 sometimes...
We really are doing our best, we have extra staff and people are working overtime. FRA also gave us some tips how we can handle those claims faster but we are only human and there really are a lot of claims (this includes Refunds too so response time for those is also increased).
Having 13 years in with LH I have never seen volume like this except maybe after Ash Week last year. Now I have some claims to go handle
Thanks for your patience with us!
Michelle
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these opinions are mine alone and not an official statement by any airline or employer.
As always, thanks for your insights Michelle!
Originally Posted by
TPA us ff
What is a "CURE ticket"?
A ticket raised in the Customer Relations system. Every ticket represents one customer issue.