Originally Posted by
jaynyc
For some reason I have been getting ONE mile per dollar. And I am at the VIP level. Did I miss some announcement that it is no longer worthwhile to visit their restaurants?
Do you have a valid email registered with them? If they find no email, or an email that doesn't work, as the email address that's registered for the program, they will downgrade you to 1 mile/$ (but they should also then not show you as VIP any more, I would think).
At any rate, you should call them up (ie, talk to a live human, definitely do not email!) and ask them if they see a problem like this (or some other) with your account.