Join Date: Aug 2002
Location: WAS/TYO
Programs: UA 1K, AA EXP (3MM), DL PM, BONVOY TITANIUM, HYATT GLOBALIST, HILTON DIAMOND, IHG DIAMOND AMB, et al
Posts: 5,912
I'm convinced the BRG is simply a sham.
It took 10 days (and multiple phone calls) to get to the bottom of my last claim - which ultimately was rejected on the grounds that they couldn't find the same rate despite me having a screenshot indicating a $35/night lower rate at 1800hotels.com.
What's the point of this guarantee when they can take their time until the rate disappears and then claim that your screenshot isn't sufficient?
-FlyerBeek