This should be a complaint to Wyndham. AA has no control over how Wyndham does its operations.
Put yourself in AA's shoes if you were say running a travel company and your tour bus breaks down. You can't get it fixed quickly and has to wait for another day, so you provide your travellers with a place to stay while it's getting fixed.
You then flip out laptop and do a hotels.com search for nearby hotels that's willing to let 20 people in for the night. A few days later you get a complaint letter from one of the tour members saying that the hotel you placed him/her sucked. How were you supposed to know? You have no control over how the hotel conducts its business.
