Flight/Origin-Destination:
AC 33 (YVR > SYD)
Date:
26-Dec-2010
Cabin:
J
Status:
Elite
Pre departure
Was check in quick and efficient?
Yes (OLCI)
Did you use priority security (if eligible) and if so, was it quick and efficient?
N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes. Disappointed there was no pasta. Was told it was only served during dinner time. In fact, I found the offering even lighter than domestic MLLs.
Was priority boarding offered (if applicable to your status) and efficient?
Yes
If there was a delay, did the gate agent provide timely updates?
N/A
Onboard - J cabin:
Were the crew professional & well groomed?
Yes
If there was a delay, were you provided with timely updates?
N/A
Was the IFE activated on the ground?
Yes
Was a pre-departure beverage offered on the ground?
Yes
Did crew offer to hang your jacket?
N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Newspapers, yes. Menus, yes. Orders were taken in the air.
Did crew offer a hot towel prior to the meal service?
Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
~120 Minutes
How was the quality of all the meals?
Pretty decent. The cannelloni wasn't all that great though. It had an alfredo sauce instead of the standard tomato sauce catered on domestic/transborder routes. The croque monsieur as a snack was really, really bad. Overcooked and little meat and cheese.
Did the cabin crew continiously top up the beverage of your choice throughout the flight?
Yes
Post departure
If you have checked baggage, did it arrive within reasonable period of time?
Yes
Overall experience/any other comments
Wasn't expecting a full dinner in J for a 23:45 departure. Would eaten less earlier that day if I had known