Flight/Origin-Destination: AC137 (YYZ-YVR)
Date: 9-Jan-2011
Cabin: J (upgraded)
Status: SE

Pre departure
Was check in quick and efficient? Yes (OLCI).
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes
Was priority boarding offered (if applicable to your status) and efficient? Yes.
If there was a delay, did the gate agent provide timely updates? Yes - delayed 45 min due to late arrival of inbound crew.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Yes
Was the IFE activated on the ground? No (see comment below on IFE)
Was a pre-departure beverage offered on the ground? No
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on the ground. Orders were taken in the air by status.
Did crew offer a hot towel prior to the meal service? No.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 2 hours.
How was the quality of all the meals? Good.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments:

IFE completely non-functional on AB330. Pax completed compensation form but no word back yet on comp. Crew was great though and made up for it with a positive demeanour and attitude. Customer first!