Join Date: Feb 2009
Location: London, Cayman Islands
Programs: AA EXP, BA GGL/CCR, AMEX Cent, HHonours Diamond, Marriott Tit, Hertz PC
Posts: 492
I flew Hainan Airlines a few times in my trip around China, May/June 2010. I thought they were better than some other local airlines but nothing better than 2/3 stars at best. Food was surprisingly good though
Check in was where I struggled. At one airport they had electronic kiosks and 1 lady assisting people, of course she never bothered helping me even though she looked at me numerous times standing there patiently, instead serving anybody who elbowed their way to the front of the line
To compare it to Singapore is hilarious