Originally Posted by
MikeMpls
If a flight is canceled, pocketing the "Early Bird" funds amounts to a fraud on the part of Southwest.
Either you provide the service paid for, or you refund the money. Period, end of story.
Mike - Accoriding to southwest.com, that's what happens:
If Southwest Airlines cancels my flight, will I get a refund for my EarlyBird Check-In purchase?
Yes. In the rare event that we must cancel a flight, we recognize that the decision was not within the Customer's control and will process a refund of the EarlyBird Check-In purchase for that particular flight in the Customer's itinerary. The refund will appear on the Purchaser's credit card statement within one to two billing cycles. If an e-mail address was listed in the reservation, the Customer will receive an e-mail to advise that a refund is being processed.