Being Shorted Points
Looking over my past 3 stays, I find that I am being shorted points. Not a lot of points (between 50 and 200 base points each stay). But if this is happening to others who stay maybe 100 nights a near, it could amount to a lot.
Example: Rate was $98.10 (exc taxes) but I got only 440 base points. Should have been 490
Rate was $448 (exc taxes) but I got only 2090 base points. Should have been 2240.
Third stay rate was $214.20 (ex taxes) but I got only 1030 points. Should have been 1071 points.
Of course, the Diamond bonuses were short points as well as they are calculated off the base points.
Called Gold Passport and they wanted me to make copies of the folios and fax them. I don't understand why they can't view them online like I can; they said they can't access my account (????). I'm more interested in them fixing the glitch.