Hi all,

After waiting over 2 months for a response from Skywards, I decided to send a polite reminder email today.

I also mentioned that there are 6 gold card & 3 silver card holders in my immediate family and the average miles travelled by the gold card holders tops 84,000 miles per year, per member.

I used Grace B's technique by pointing out the potential revenue that they would lose if (my immediate family &) I would take our business else where.

This is the reply I received after a only 2 HOURS!!

Dear Mr SHAYAAN,

Please accept my apologies for the delay in replying to your query.

Kindly be advised that we have now credited the 7000 bonus miles for the Miles Accelerator to your account. Your current balance is ------- miles.

I hope this information is useful to you and thank you for your support of the Skywards programme.

Should you have any further queries please do not hesitate to contact us.

Yours sincerely,

Christine Ritter
Senior Customer Service Agent
Skywards Member Services

So, finally after 2 months, the case is now closed!