FlyerTalk Forums - View Single Post - Best Luxury Hotel in Singapore? (consolidated thread)
Old Dec 23, 10, 10:32 am
QF Lad
Join Date: Jul 2006
Location: Melbourne, Australia
Programs: QF Platinum & Lifetime Gold
Posts: 884
Marina Bay Sands

I stayed at Marina Bay Sands this week. I was given the largest suite I have ever stayed in. I booked an Orchid suite, but was upgraded to a Sands suite. This room had floor to ceiling windows on both sides of the building, ie. looking out towards Singapore city and out towards the harbour. Both were quite interesting views in different ways. I was on floor 54, which I believe is the highest or second highest accommodation floor.

The suite was very nice, but had no balcony or any "outoor" space. But it had a lot of indoor space, with a bedroom/ living area, a huge bathroom, a walk in closet, dining room, and sitting room. The colour scheme was nice but a little bland, a good couple of notches below an oriental suite at a good Mandarin Oriental. The suite came with club access on the Skypark floor (floor 57). The club was open most of the day, with canapes and drinks served from 4:30pm to 6:00pm, which was a little early. At some stage in the evening, the club is actually open to all guests and becomes another evening venue of the hotel.

As a suite guest I was looked after by "VIP services". I know this because on the last day they rang and asked for feedback. In reality, the complex has 2500 rooms and 10,000 staff and I was not even aware that my stay was in some way covered by VIP services until today.

The pool area on Level 57 is quite spectacular, a really stunning area that has been landscaped well. The infinity pool looking out over the city is a sight in itself. The hotel was at 90% occupancy this week, and even the vast pool area was crowded, it was hard to get a seat. There were children everywhere too - this is no quiet, intimate area like at the Four Seasons Hong Kong. The general public are also able to access much of this area, and the area is over-run by people. To tell you the truth I did not find it very relaxing at all. The Skydeck observation platform has a great view, and also an attractive bar area.

As a general comment, you really felt you were staying in a city. There would almost be no reason to leave this hotel. Being a "city" this also meant that there were quite long distances to walk to places. Lines were not as bad as what I had been expecting, although I checked in and out at off-peak times.
Induction of staff appears to have been poor, as I received lots of wrong directions and staff who did not know basic, general things.

The casino and shopping centre are attached to the hotel, across the street from it. This area reminded me of a massive railway station, or huge suburban mall. The shopping centre was high end, and appeared quiet on the evening I was walking around. The casino stretched over four or five floors.

Lots of food and beverage areas, most of which I didn't get to try. Noticeably a Guy Savoy resturant, a resturant by Santi Santamaria, and a very nice looking eatery by Wolfgang Puck. So certainly some very high end dining options.

In room dining at this hotel is good. Housekeeping is quite awful, so bad in fact that some of the housekeeping staff I came across could barely speak english. I got talking to some of the staff, and many of them came from non-hospitality backgrounds prior to working at MBS.

Would I go back there? It was interesting, but probably not. I would probably find somewhere a little quieter. It is certainly a spectactuar venue in many ways, and is definitely Singapore's newest attraction. In some ways it is very convenient staying at the attraction. Certainly a good venue for business/ work functions and conferences to keep in mind for the future.

From my suite I looked across the harbour to the new Fullerton Bay Hotel. Looks a really interesting hotel for people who are seeking a new hotel that is a little more intimate.
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