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Old Nov 30, 10, 4:55 pm
  #34  
SFOSpiff
 
Join Date: Sep 2010
Location: SJC
Programs: UA 1K
Posts: 1,628
Originally Posted by randalf View Post
I'm now stuck in a Kafta-esque situation where there is nothing I can physically produce to prove I got on that plane. It's been suggested that I write to customer relations (which I shall) but has anyone else ever had this? And isn't it worrying that such a passenger-mismatch can happen?
To give you another investigative route, did you make any changes to this itinerary or were you subject to any changes en-route (bumpings, missed/cancelled segments, etc.)?

I had a problem recently (Star Alliance) where I couldn't get an Air New Zealand flight credited to United Airlines. UA refused to believe I was on that flight, despite the boarding pass I faxed them. It turned out that NZ had sent them the wrong information after I changed my itinerary. Once I was able to have them search using the original intinerary information, they found it and credited the miles.
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