Originally Posted by
username
I wonder if UA has a process to fix broken FIDS quickly. Does it help if we report problems to the gate agents?
Yes and Yes
Originally Posted by
username
Do they monitor them to make sure they work? Do they have a process of fixing them quickly? ?
No they are not monitored as the reliability is very high. About the only problem I've ever seen is a flight missing maybe every 6-12 months. The flat panels are thin clients and I've seen a system freeze twice in the 2 or so years since they were installed in the SFO lobby. We have a central help desk to report equipment failures. Repair of the old TV monitors often took quite a while because when they went out needed parts weren't readily available.