FlyerTalk Forums - View Single Post - TPA to IST in F via MUC/NRT (US/LH/TK with many pictures)
Old Nov 23, 2010, 3:49 pm
  #39  
swanscn
 
Join Date: Feb 2004
Location: Somewhere between Singapore and the US
Programs: Qantas Platinum, SQ Krisflyer PPS, UA 1p, Marriot Lifetime Platinum, American EXP
Posts: 988
Well done, now I just have to convince my wife that she needs to see Turkey. Your description of the children in the lounge reminded me of a flight from Seattle to Charlotte. My wife and I were in row last a large family was occupying the two rows (both sides) in front of us. The couple across from us like us were only on this flight becasue ours to PHL had be cancelled. Also, like us they no longer were in 1st class none of us cared we just need to get home. Why is this important becasue the crews knew this and gave us special attention (headsets 1st class meals drinks etc). This did not sit well with the family they thought they should also get additional attention the term discriminate came up more than once. After a while seat belt sign on children walking on armrests and they were told they needed to take their seats. The FA was told they would not since they spilled their soda on the seat while walking across the armrest. The FA gave them a blanket and told them to take their seats anyway. This did not go over well with the parents but the children did sit down.
I did want to high five the FA but thought better of it. After the flight the family went to the USAIR club (so were we) and started complaining loudly to the young ladies at the front desk. (BTW, they were not club members). Describing everything that did happen and quite a few things that did not happen at this time I approached the young ladies and handed them my card. I told them if they needed any information about which actually happened on this flight I would gladly provide it. And that everything being told to them was not necessarily the facts since we had a ringside seat for all of it. I also added that something should be done to the traveling family not the flight crew. After I stated this the family stormed out of club. the young ladies thanked me and called special services to warn them that they may see this family as well as the gate. When we were leaving they once again thanked us and told us our comments were noted just in case there were issues later.
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