Originally Posted by
volta
hi LHConnect,
welcome to the FT. I hope you can help me with this issue. My mother in law got a VDB voucher from LH USA and she was told that voucher can be cashed at any LH office.
Hi Volta,
While technically it is possible to cash in a DBC voucher at any Lufthansa office (airport or city), once thing to keep in mind is that it is not possible to guarantee that office will have the cash on hand without advanced notice you are coming.
I have reached out to my colleague in Croatia to confirm the correct address, phone number and office hours so you can confirm, before you make the trip, someone will be available to assist you in person. If this is not a convenient option I have also asked for a mailing address where the voucher can be sent for reimbursement via a wire transfer.
As soon as I get the verified info I will post it here.