Originally Posted by
global_happy_traveller
most (99%) of the AC employees are great... its just the 1% rotten apples (which happens in all organizations) that screw things up..... Then passengers magnify that 1% and make it sound like 90% of them are bad.... So dont let those assumptions hit you.... Keep up the great work!
Agree and will only add that if enough of that small percentage works in a front-line customer service capacity it can very quickly undo all the hard work and effort the other employees who work behind the scenes had put forth.