FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,419
Tell them you are a lawyer. I'm surprised they didn't jump at this. One time some hot tea spilled on my hand and the staff called in half of the management to address the issue, apologizing no less than 500 times...