Old Nov 2, 10, 2:52 pm
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Join Date: Aug 2002
Location: Bay Area, CA
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Posts: 34,953
Originally Posted by entropy View Post
I might do that, but I don't understand why I should have to involve a vice president, and waste his valuable time to get an award flight to price properly. CO's call center should be able to fix it, in a few minutes.

Empowerment hasn't been one of CO's strongpoints for years (since Gordon left). IME, they like to default to the COmputer, and what the COmputer says is what COunts.

It's fine when it works in your favor, but not so good when it doesn't.
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