Old Nov 2, 10, 2:40 pm
  #5  
channa
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 34,953
CO has historically had problems managing the flight number ranges for award travel.

Every couple months we see someone post that they can't book a LH or LX "express" carrier in Europe because CO has them blocked in the system. I got nailed a few years ago with an AM flight (I could get a lower-numbered flight, but not the flight I wanted).

Sounds like CO probably modified the range for these flights, yet didn't modify the table of applicable flights for short-haul award pricing.


btw, have you called Web Support? They would probably be your best shot for a front-line organization attempting to override this. But realistically, when this stuff happens, it usually takes an act of CO Insider to fix since I'm not sure anyone else is empowered to push it through to the right people.
channa is offline