Old Nov 2, 10, 2:14 pm
FlyerTalk Evangelist
Join Date: Feb 2002
Location: San Francisco/Tel Aviv/YYZ
Programs: CO 1K-MM
Posts: 10,401
Thumbs down Short-haul rewards (not) and CO's most professional work at home CS

I'm trying to book a short-haul reward on CO YYZ-CLE, on CO Connection, and COEx on the return... this should be included in the short haul reward option... but apparently NO CO Connection (Commutair which is listed as a valid CO Connection carrier out of CLE)....

According to supervisor, NO CO connection flights are valid aside from the <6000 series Colgan....

While on the phone with an otherwise polite CS agent, we were interrupted several times by dogs barking....
entropy is offline