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W Chicago Lakeshore 2007, Chicago, IL [Master Thread]
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Nov 1, 2010, 1:12 pm
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ldsant
In memoriam
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
I don't think the GM will do anything more than apologize and give a token amount of points. Yes, she is lovely and a good listener, but she also doesn't appear to care what complaints there are about her two hotels.
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ldsant
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