Hello,
I searched first but couldn't find an answer, I hope this is the correct forum to post in with this. Is anyone else having recent problems using the VAN generation app on the Citi website? I can't even download it. Yes, I tried everything and my computer/browers are compatible. After I accept the terms and click the 'download' icon, it just takes me back to the first VAN page.
I called Citi support and confirmed that my compter/browsers are up to spec. The friendly rep told me she'd look into it and would call me back. When she called me back she mentioned that some updates were done to the system and to wait 'about two weeks' and everything should be fine.
Does that make any sense?