Originally Posted by
benmaller
I had a recent AMEX gift card purchase using my Citi AA Amex card charged as a cash advance. I was told same as above, Due to the new federal rules Citi will treat all charges from financial institutions as a cash advance. They did refund my charges this time.
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This 'new federal rules' seems to be the catch all phrase when the CSR doesn't know what they're talking about and too lazy to do research, or, when the CC company is trying to f*ck you over in general.
Not once has any CSR ever been remotely accurate when they've made the 'new federal rules' comment to me about anything...