Vent time...
But what is the problem with American ?
Here is a sophisticated and one of the top domestic carriers and they can not send an email in a timely manner.
United /Hyatt and a large group of companies do it in minutes
At 9:00 AM I booked my flights and 2:45 in the afternoon still nothing.
I was told one or two days on average
!!!
A supervisor I spoke with said we have to many reservations to handle and send in a day.
Why can other carriers have it by the time I hang up the phone ?
Are we to spoiled these days in thinking it should take less then 1 hour to deliver an email ?
Have to assume their system is inadequate.
Thoughts on the topic ?? Experiences ?
Other then that Seasons Greetings
Cheers All
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AA & Starwood,Marriott Platinum
Hyatt, Hilton Diamond
Swissotel Club Gold
U/A 1k
[This message has been edited by 777 global mile hound (edited Dec 10, 2003).]