Join Date: Dec 2003
Location: Redondo Beach, CA USA
Programs: UA 1KMM, Bonvoy LTE+A, HH D, Nat'l EE, Hertz Plat, Avis PC
Posts: 3,712
Sharon, I've been top-tier since 1994, earned lifetime platinum last year, and have been platinum premier the last three years. I think it's obvious that Marriott has earned my loyalty.
That being said, it has really become clear to me lately that Marriott needs to simplify the program by closing lots of loopholes and exceptions. Two examples that jump to mind are the breakfast benefit on weekends and the difference between "hotels" and "resorts". It would both make customers happy and make it easier for Marriott to implement the program if benefits were clear, consistent, and generous.