Originally Posted by ramalama8

I see where you're coming from, but the way that SPG has worded the platinum benefits, they create the expectation that if an upgradeable suite is available, it will be given. If reality is as you state above, SPG needs to reword it's policy to include the expectation of being able to sell the room. But of course, that would drive people away in droves which is why they don't.

You bring up the customer's expectations. As a consultant, a large portion of my job is managing expectations, as I imagine might be the case in many industries. Seems SPG could use some of those consulting skills...