Originally Posted by
FD1971
Once again, do not expect award rooms or upgrades, if the hotel expects to be fully booked.
I think the emphasized portion (emphasis added) of your statement is what gets people worked up - SPG's terms and conditions mention nothing about hotels being able to hold back upgrades if they
expect to sell out. The way I read it, if, at check-in, it's not yet been reserved by an actual customer, the room/eligible suite should be available for an upgrade.