There has been a property (Ren) that has taken very good care of me in the past. I stayed nearly every weekend for the past couple of months, and always had something waiting for me/sent to me (usually the 6.95 virtual concierge milk and cookies) when I arrived in the suite upgrade they most always gave. They even began referring to me as family.

But this weekend it all seems to have changed. No suite (though occupancy is at it's lowest and they're available) and no on arrival treat (though if I really wanted it, I could pay for it and get it).

I do realize none of these things I am entitled to, but the sudden hard line is a shock and kind of a damper on the warm feelings I got when coming here. I almost wanted to ask, "Are you mad at me for something?"

I guess the input I want is, as a regular (status or not--though I am Gold) when a property has provided for you in the past, do you come to expect it to continue (whenever possible) and should you feel disappointed when it doesn't? Or is it just how it is?