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Old Sep 10, 2010 | 7:46 am
  #31  
bwicoplat
 
Join Date: Jan 2006
Location: Maryland
Programs: United GS 1MM, WN A-List, Marriott LTPPE, CLEAR
Posts: 533
Originally Posted by Clincher
I've gotten E+ at the gate once. My question: if they can see your status at on-line check-in and offer free checked bags then why can't they see your status when choosing seats!?

I recieved this message this morning

Friday, September 10, 2010 8:40 AM
Dear Mr Clincher:
I regret to see that you have cancelled your reservation on confirmation
#XXXXX and requested a refund. I do understand your preference for
sitting far forward in the cabin and your frustration that there is a
fee to sit in the Economy Plus section, even for our Star Gold and
Platinum Continental members.

I suspect that this policy might change once the merger of Continental
Airlines and United Airlines is completed, Mr. Clincher. Obviously,
we ourselves do not know yet how this situation will be worked out. I
ask for your patience as the merger plans continue. We are all looking
for the added benefits to our customers to be resolved.

We look forward to the ability to offer preferred seating to you at no
extra cost, Mr. Clincher. Your safety, business, and satisfaction
are very important to us.


I had cancelled the UA tickets and purchased a CO ticket solely for the better choice of seats. Until they get it "worked out" I'll stay with what works best. At least they acknowledge it is a problem to be resolved.
Hopfully the CO flights were more conveniently timed, less burdensome or you reasonably expect a EUA from CO. If not you've just swapped out one E- seat for another E- seat.
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