Originally Posted by ULDB65

Just an FYI- I had some irops that affected my international spoke cities bonus, including getting booked onto a different carrier to a different city, so emailed Kevin, and got his out-of-office reply. Per his email, I tried Andrea, and she did a fantastic job, figuring out what should have happened and getting all the credits and bonuses completely right within a day or two. So while many have praised Kevin, my experience with Andrea could not have been better.