TY...
Marriott cust service pawned me off back on the Hotel and the Hotel manager send me an e-mail saying he used my letter as a "case study" for an managers meeting for all the depts in the hotel. Later that week I got a call from the manger of housekeeping about leaving the door open, but he just LVM.
They then sent me a Gift Cert for 2 nights "invited guest" at the hotel again... I would have preferred a Marriott cert or partial point refund I could use anywhere because I really don't want to go back to the JWLM, Santa Monica... I don't think I am even heading back that way anytime soon.
anyone want to buy it?? haha