FlyerTalk Forums - View Single Post - SW2358 code not valid...replacement code?
Old Aug 21, 2010 | 3:56 am
  #2  
DollarCSR
 
Join Date: Aug 2010
Posts: 2
Hate to be the bearer of bad news, but we've stopped accepting that code.

When you make a reservation with a corporate rate such as Southwest Airlines, we make sure you have identification to prove that rate.

For instance, if the entire city is sold out of cars and we have rates at $129/day and a corporate account has a $40/day rate, we better make SURE they've got a corporate ID of some sort to back up that rate. In our system that Southwest Airlines code pops up as "Southwest Airlines Customers". Well, how is a customer going to present identification to get this low rate? The answer: they don't. They simply put down their Southwest Airlines number and we accept it.

Hypothetically this could mean that anyone at anytime could join Southwest Airlines for free and book that car just to get the rate. Overhearing this as a representative, it makes sense but I do realize how many customers we could potentially lose because of this. I'll keep you posted on any new long term codes I find.
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